Business Development:

• Developing our client base in specific geographic area where the Employee is situated (Change based on employee and area (ranging across different commodities) based on internal agreement and strategy
• Ensuring new clients are engaged and committed in the implementation process
• Identifying new growth opportunities and integrations where we can add value to our customers
• Interact and work with the Client Strategy Team to create an internal client strategy roadmap and client management system that is scalable

Client Engagement And Management:

• Manage and drive different communication forums for your clients to ensure the best feedback and interaction 
• Ensure all the clients under your management is comfortable and confident on the system by providing the necessary training and support
• Ensuring orders are up to date from a grower’s perspective: Order management and timely order loading
• Assisting with the maintenance of training material and user manuals
• Coordinating day-to-day business operations with growers and collating their feedback
• Maintain growers document databases (NDA, Signed rates agreement)
• Maintaining the internal CRM dashboard to ensure up to date information is available for the broader business (currently using Monday.com)
• Establishing a client management strategy that fits with the specific client’s needs which includes (but is not limited) to regular visits, open communication channels and daily system support
• This role involves regular travel to clients as part of the client management strategy
• Aim to establish AgrigateOne as a daily operational tool for our clients
• Assist clients with “Good Practices” to ensure their processes and data benefits them and fits into our system profile
• Maintaining a client priority metrics based on internal guidelines
• Creating and updating training material

Managing our Clients Onboarding Process, which Includes:

• Growers:
  • Installation of the AgrigateOne on-premises application by being liaison between the client and engineering team
  • Populating the onboarding sheet through the relevant data processed from the client’s database and ensuring the information needed for smooth operations are accurate and up to date

• Exporters:
  • Ensure that all the necessary permissions and cold store letters are signed and up to date for the exporters connected to your managed growers

System Development:

• Client experience/satisfaction: Feedback to Developers on client requirements or product inefficiencies
• Manage clients’ expectations of development deadlines
• Collate client feedback for discussion of feasible development and giving relevant feedback to clients
• Give guidance about client’s needs and ensure software development goals are aligned with that.
• Role Integration:
  •  For the first three months there will be an integration period where a senior client strategist will assist with ensuring you understand what it takes for autonomous client interactions and training.
  • Full handover of existing accounts to the operations controller taking over the account
  • General system & industry knowledge transfer to operations
  • Client-specific knowledge transfer to operations
  • Overall accountability for operational performance on your account base. Operational issues are to be escalated if they cannot be resolved by yourself.